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Ensuring a sustainable future through responsible business

Society is changing. We’re facing unprecedented and complex challenges, which are placing increasing demands on businesses to take action.
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Climate Change Hub

As a purpose-led, responsible business, Capita is committed to its responsibility in the fight against climate change. We are dedicated to reducing our environmental impact and supporting our clients and suppliers to do the same - and as a business of over 55,000 people across the world, we know that if we work together, we can make a real difference.

To out more about our plans for full net zero, click below to visit the climate change hub.

Visit climate change hub
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We provide essential services that impact the lives of millions of people

We want to use this platform to do the right thing, mobilising the strength of our networks and the expertise of our people.

Responsible business is integral to our company purpose, operating model and strategy. It demonstrates how we are acting as a force for good – creating better outcomes – for today, for tomorrow and for generations to come

Responsible business strategy

Our five-year responsible business strategy outlines our approach to addressing those issues where we can realistically have the most meaningful impact – youth unemployment, digital exclusion, gender inequality and climate change.

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Our latest insights

Making a positive difference by delivering social value


As the country rebuilds after the effects of Covid-19, its ever more important that both the private and public sectors do as much as possible to deliver positive results to communities that need it most. The public sector has tremendous buying power, spending £69bn each year on contracts for vital services, and it’s only right that they ensure the spend drives broader benefits around social, economic and environmental challenges. As a business with around 56,000 colleagues globally, who interact with millions of citizens every day, Capita is well placed to make a real positive difference. Listen to Andy Start, Chief Executive Officer, Capita Government Services to find out more on how we make commercial decisions in a way that delivers real social value and contributes to building a society that improves livelihoods, embraces diversity, nurtures talent, and strives to leave no one behind.

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We are fortunate to live in a time when the imperative to act responsibly is increasingly keenly felt by businesses throughout the world. I very much want Capita to play a leading role in this movement, and to demonstrate that it is only through responsible commercial practice that truly better outcomes can be achieved – for today, for tomorrow and for generations to come.

Jennie Colville, Responsible Business Director at Capita plc

Delivering social value with our clients

We’re helping budding social entrepreneurs in the London Borough of Lambeth to develop their ideas into commercial propositions.

We partnered with Lambeth Council and the School for Social Entrepreneurs to run the Igniting Change programme, which supported 20 residents to grow and develop their project ideas through seven action-based workshops.

The video gives a snapshot of some of the projects - covering everything from tackling inclusion, through to ensuring neuro-diverse young people have the help they need to succeed at school, supporting job-seekers to get experience and skills through volunteering, and raising educational attainment for young people from disadvantaged backgrounds.

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Capita's supplier charter

Capita has produced its first ever ‘supplier charter’, outlining how it operates and works together with its 35,000 suppliers.


Resources and reports

Download our reports, policies and resources relating to our corporate responsibility programmes.

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Our stories

Read our latest responsible business stories to find out how Capita is working to create better outcomes for our people, our communities and our environment.

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Our latest news

Responsible business
3 minutes
Ismail Amla, Chief Growth officer for Capita, shares our next stage of action around racism and anti black behaviour.

Responsible business
3 mins read
There is no debate about racism. It knows no boundaries, and it is present in every country, society and workplace, including our own.

Responsible business
2 mins read
While many of us are coming to terms with a ‘new norm’, we remain committed to creating a workforce that reflects the diversity of the communities we serve, and a working environment where everyone’s views matter and no one feels excluded.

Company news
Capita chief executive Jon Lewis has underlined the company’s commitment to prompt payment of suppliers at a meeting hosted by the Chancellor at Number 11 Downing Street.
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Our latest insights


Customer experience

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Customer experience

UK Homes

Financial and banking

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