Our work

Every day we’re helping our clients by delivering innovative solutions to transform and simplify services to businesses, customers, governments and citizens. Here are some practical examples of how we’re delivering these solutions and the difference they make.
Capita case study graphic


Delivering smoother journeys through better road management

We’re transforming how roadworks are managed across the North East by supporting 11 local authorities to implement road activity permit schemes, reducing disruption to people’s journeys.


Supporting vulnerable people with an innovative solution to accelerate complex claims

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.


Engaging people with their pensions through the power of personalised communication

We’re working with pharmaceutical giant Pfizer to empower its employees to make active and informed choices about their financial future by implementing a brand-new communications strategy, which is significantly increasing their engagement with the company’s pension scheme.


Transforming public services through innovation, digitally-enabled solutions and service excellence

Government leaders need to find new ways to make public services better for both citizens and the environment, while managing with constrained budgets.

Customer experience

Giving customers a better experience by sharing goals, objectives and values.

We’re working with The Co-operative Bank to create a better customer journey for its customers and mortgage brokers, by living by our shared values and goals and implementing a programme of change and development with customers’ needs at the core.

Local government

Giving people a better place to live through strategic design and development services

Capita’s Place and Assets Solutions team is supporting Blackburn with Darwen Borough Council in making major improvements to a relatively deprived neighbourhood by preparing a feasibility study, development brief and tender exercise for a 140-home development that is now under construction.


Enhancing council services through the power of automation

The benefits of automation for local authorities are clear: quicker, more efficient user experiences, and the ability to provide a better service using fewer resources.


Protecting an important stretch of coastline with expert project management

We’ve used our construction and project management expertise to help North Tyneside Council to reinforce a seawall along its popular promenade, protecting the area and its rare wildlife from coastal erosion.


Keeping people on the move with expert project management

We’ve supported a major housing development in North Tyneside by helping the local council to build a road to it – on time, on budget and with minimal disruption.

Central government

Supporting job seekers in Scotland back into work

Our 40,000 strong team across the UK) come to work each day to make a genuine difference not only to our clients – many of which lie at the heart of Government and the wider public sector - but to individuals and the communities in which they live.


Providing homes and generating jobs through specialist planning and design

We are supporting Blackburn with Darwen Borough Council in projects to boost its local economy with new developments across the borough.


Empowering managers with HR training

When the London Borough of Hackney Council (LBHC) decided to change its approach to HR, we trained its managers and team leaders to play a bigger role in managing their teams, showing them how to identify HR risks and get the right support at the right time.

Local government

Improving residents’ lives with a modernised council procurement function

Our experts have helped to transform procurement at a council, improving services for residents and creating new opportunities for local suppliers.


Helping school leaders to conduct difficult investigations with specialist HR support

We’ve used our HR expertise to support a secondary school in managing a high-risk situation, making sure it followed all the right procedures and helping staff members through a very stressful time.


How Capita and the British Army reinvented the Recruiting Partnering Project

Capita is undoubtedly an organisation with a good deal of its DNA in defence and security. We have worked with the Ministry of Defence for over a decade, and in January 2021 announced the latest demonstration of our MoD pedigree with a 10-year defence training contract with the Royal Navy.


Putting information at employees’ fingertips with a programme of procurement transformation

We’re helping a European manufacturer to transform its indirect procurement, drive operational and cost efficiencies, saving more than 7% of indirect spend so far, and to provide its employees with better operational insights and information.