Our work

Every day we’re helping our clients by delivering innovative solutions to transform and simplify services to businesses, customers, governments and citizens. Here are some practical examples of how we’re delivering these solutions and the difference they make.
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Our work

Helping emergency callers when they need it most with expert out-of-hours support

Our expert emergency call agents make sure that out-of-hours callers to Barking and Dagenham council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.


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Government

Minimising local government backlogs and delays with tailored planning support

We’re helping Folkestone and Hythe District Council to deliver a range of major planning applications, supporting its development management team through the entire planning application process and stepping in to provide additional resources when needed.


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Our work

Helping West Berkshire Council to support young people effectively

By providing the full picture of what’s happening in the lives of young people, we’re helping West Berkshire Council to intervene in time and secure more positive outcomes for young people.


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Government

Reducing emissions and power bills with green energy installations

We helped Blackburn with Darwen Council to secure funding and planning permission for a project that will reduce the carbon footprint and electricity bills of 23 council buildings through the installation of sustainable power and heating technologies.


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Government

Working collaboratively to create successful masterplans

Masterplans are a key tool that planners can use to shape the delivery of a diverse range of projects, from simple layouts of individual sites through to urban extensions, new towns and area-wide regeneration projects.


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Government

Delivering state-of-the-art entertainment through expert project management

We’re bringing big-screen entertainment to Blackburn by supporting the local authority with the design and construction of a new multiscreen cinema in the town centre.


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Central government

Harnessing the power of innovative partnerships to improve outcomes

Together with leading social enterprise organisation, The Wise Group, we’re lifting people out of poverty in Scotland.


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Government

Helping vital businesses survive the pandemic with efficient grants payments

We helped Westminster City Council to make sure that most businesses in the area survived the pandemic by distributing grants quickly and accurately in 2020 and 2021.


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Customer experience

Making customers’ lives easier by simplifying and personalising their experience

We’re working in partnership with Southern Water to transform and simplify their customer experience, so that their customers are happier and more able to self-serve online.


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Defence

Capita and the Royal Navy – Instilling the right culture from day one

The 1st April 2021 marked Service Commencement Day 1 (SCD 1) ‘day one’ of Capita’s 12-year training modernisation contract with the Royal Navy and Royal Marines, commencing the newest chapter of Capita’s strategic relationship with defence and partnership with the MoD


Government

Delivering smoother journeys through better road management

We’re transforming how roadworks are managed across the North East by supporting 11 local authorities to implement road activity permit schemes, reducing disruption to people’s journeys.


Consultancy

Supporting vulnerable people with an innovative solution to accelerate complex claims

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.


Pensions

Engaging people with their pensions through the power of personalised communication

We’re working with pharmaceutical giant Pfizer to empower its employees to make active and informed choices about their financial future by implementing a brand-new communications strategy, which is significantly increasing their engagement with the company’s pension scheme.


Government

Transforming public services through innovation, digitally-enabled solutions and service excellence

Government leaders need to find new ways to make public services better for both citizens and the environment, while managing with constrained budgets.


Customer experience

Giving customers a better experience by sharing goals, objectives and values.

We’re working with The Co-operative Bank to create a better customer journey for its customers and mortgage brokers, by living by our shared values and goals and implementing a programme of change and development with customers’ needs at the core.


Local government

Giving people a better place to live through strategic design and development services

Capita’s Place and Assets Solutions team is supporting Blackburn with Darwen Borough Council in making major improvements to a relatively deprived neighbourhood by preparing a feasibility study, development brief and tender exercise for a 140-home development that is now under construction.