Sales

Our specialist sales teams are using data, analytics, technology and a wealth of experience to generate millions of pounds of sales for our clients every year.
Customer service representatives

Boosting your revenue and growing your brand through our skilled agents

Representing some of the biggest names in finance, insurance, telecoms, media, energy and retail, organisations trust us to put their brands, and their sales, first.

Combining data, analytics and specialist agents, we can entirely transform the sales side of your business, helping you to attract, convert and retain more customers to improve your business performance.

Using data and software, our specialist sales advisers can deliver inbound, outbound, digital and multi-channelled sales services to enhance sales success and reduce the cost per customer acquisition, while improving profitability.

£6.7m

achieved in excess of revenue sales targets for a major mobile phone provider

46%

increase of average tariff value

5.2m

sales conversations held every year

How it works

01

Inbound sales

By using data, analytics and decision-making tools, we optimise the potential of sales calls so our agents can have the most appropriate conversations and make the most right type of sale based on each customer’s profile.

We focus on providing the right customer experience and creating strong brand advocacy to improve the conversion of a sale.

02

Outbound sales

With access to our compliant marketing data, insight and analytics software, we can help validate and profile targets, advise on customer contact preferences and next best actions to maximise the success of outbound sales.

And our agents are specially trained in achieving outbound sales whether its online, in person or over the phone.

03

Digital and multi-channel sales

We’re helping to optimise your digital channels and get the most from your e-marketing and SMS campaigns to ensure they are integrated in your overall marketing plan to maximise the conversion of sales opportunities.

04

Sales as a service

Every conversation has the potential to bring new sales or retention. Organisations that do this successfully, can reduce their costs while increasing profitability.

Using big data and analytics, we can help re-shape your service calls. From implementing CRM changes that prompt advisors with next best actions at the right stage of a service contact. Combining sales and service means you can actually improve customer satisfaction and advocacy, unlocking enabling benefits to you and your customers.

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How can we help your business progress?

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