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Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
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Healthcare

The challenges of integrating the Premises Assurance Model into PFI performance monitoring


People

Government

Harnessing our collective power to reach Net Zero


Health

Healthcare

What implications does the Building Safety bill have for the NHS?


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Healthcare

Is this an opportunity to disrupt the estates and facilities model in the NHS?


London skyline

Utilities

The rise of the empowered community


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Customer experience

Tackling the emergency homelessness crisis


Women shopping wearing masks

Government

The rising problem of government grant fraud


Warehouse

Future of work

Will the pandemic help solve the UK’s ‘productivity puzzle’?


the Williams-Shapps plan for the railway

Central government

All change please – the Williams-Shapps plan for the railway


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Customer experience

Resolving customer queries and reducing call times with visual interactive voice response


People

Government

Another route to reform?


Professional working from home

Human resources

HR strategies for the new world of work


Lady in public transport using lalptop

Customer experience

How can telecoms providers transform customer experience?


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Artificial intelligence

Why retailers need to keep people at the heart of customer experience


Man using tech in office

Customer experience

The eye of the storm for telecoms: can increased marketing spend save the day?


Oxford, UK

Property and infrastructure

Ensuring economic prosperity: bringing in a new era for town and city centres


Our work

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