Our solutions are giving a big boost to utilities sector performance, turning environmental concerns, new regulations and growing consumer demands into opportunities for growth.
Utilities engineer on wind farm

Creating a sustainable future with insight and innovation


The utilities industry is undergoing the biggest transformation in over a century. Market reform, increased regulation, ageing infrastructure and the need to address decarbonisation are all pressing challenges. Customers are expecting higher and higher levels of service – and it's easier than ever before to go elsewhere to get that.

We’re helping the UK government drive energy efficiency, fair competition and improved tariffs for consumers, by designing technology and operations to unify the smart meter network in the UK.

We’re helping our clients find new ways to grow and improve in a fast-changing industry. Our customer service knowhow is allowing them to create first-class consumer experiences, countering competition from start-up operators.

Our forward-thinking infrastructure solutions mean companies can embrace new technologies and renewable sources of energy, allowing them to meet government demands for decarbonisation. While our analytics tools are increasing efficiency and saving money, creating better preventive maintenance procedures and reducing leakage for water companies.



Customer service transformation


Smart data management


Next generation infrastructure

Supporting our industries through Covid-19

The utilities industry

Unprecedented circumstances:

The critical national infrastructure provided by the utilities industry is facing huge pressures due to the disruption caused by Covid-19.

At Capita, we’re here to help you support your operations, your people and your customers. Find out more about the services and solutions we have designed to help the utilities industry respond.

Powering on

At Capita, our priority is to support our utilities clients as they adapt to unprecedented circumstances to ensure that critical national infrastructure, businesses and services are kept running smoothly.


The water industry

Supporting your customers

In response to the ever-increasing customer calls during this unprecedented time, we have designed an automated artificial intelligence (AI) messaging service for WhatsApp and SMS, in partnership with Live Person.

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Supporting your field force

In response to Government guidelines, Water Companies are restricting customer interactions unless absolutely necessary. This, combined with greater numbers of staff remote working, means that Companies are likely to be operating with a significantly reduced workforce.

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The energy industry

Supporting energy utilities through change

During these unprecedented times we need to ensure we keep the lights on and disruption in day-to-day life is kept to a minimum.

As a result, organisations will need to rapidly adapt to the new norm.

Supporting field engineers

Capita has a game-changing solution to support the inevitable changes energy companies are experiencing, both with employee working patterns as well as the pressing needs of customers.

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The great opportunity? 

In our podcast series, The Great Opportunity?, we look at the choices organises face to rethink, reimagine and rebuild.

With a focus on critical infrastructure we’re joined by experts Angus Flett, CRO of Smart DCC – who deliver Great Britain’s smart metering network – and Chris Cartwright, Head of Critical Infrastructure at Capita Consulting.

As we consider how the Covid-19 pandemic has accelerated digitisation and forced businesses to innovate to survive, what needs to change as we transform our relationship with energy and what are some of the opportunities ahead?

Contact an expert

Explore related solutions


Property and infrastructure

Capita is a leading force in the construction of the UK’s roads, rail networks and buildings. We’re guiding numerous vital projects from the design and planning-permission stages through to completion.

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Workforce management

We know that people are your most important asset. That's why we've created a range of HR management tools to help you organise your workforce efficiently. From manufacturing firms to the emergency services, we've got a solution for your organization.

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How can we help your business progress?

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