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Create excellent brand experiences with Capita contact management

Meeting your customers’ needs with a blend of technology and people

New approaches to customer contact management are opening up opportunities for brands to delight their customers and manage surges in demand while keeping costs under control.

We can give you the skilled people, systems and technology to cost-effectively manage multilingual, multi-channel customer interactions, 24/7.

And with our cutting-edge technology, such as conversational AI and augmented reality, we can help you to increase your revenues while offering your customers convenience, choice and safety.

We are at the forefront of contact management, working with more than 50 of the UK’s largest brands, including the BBC, National Trust and O2.

No.1

customer management provider in the UK

Trusted

to deliver automated services to the likes of Marks & Spencer, npower, Southern Water and O2

100 million+

multi-channel conversations held each year

Our latest insights

Answering international customers’ questions 24/7

Our conversational AI automatically detects the customer’s native language and supports them with natural conversation in their preferred language.

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Webinar: The future of online shopping

Find out how combining augmented reality and conversational AI has huge benefits for consumers and retailers. Register to watch the on-demand webinar.

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Augmented reality whitepaper

Retail is facing a brave new world. Augmented reality offers a way to face that reality, and to bring online shopping into the physical world.

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Blending the human with the digital

A Connected Customer panel discussion featuring: Facebook’s Connection Planner Pete Buckley, TheDrug.Store’s Chief Marketing Officer Charles Instone, and Jade Denham, Head of Digital UX & Product at Holland & Barrett. The panel discuss their thoughts on finding the perfect digital/human mix when it comes to CX and how they have approached that within their own organisations. With expert views from pundits: Tim Wade, Co-Founder, CX Lab and Alan Linter, Innovation & Data Science Director, Capita.

Defining the boundaries of CX digitalisation

In this interview, part of the Connected Customer series, Aldo Agostinelli, Sky Italia’s Digital Officer, explores where digital should end and human begin when it comes to Customer Experience. With expert views from pundits: Tim Wade, Co-Founder, CX Lab and Alan Linter, Innovation & Data Science Director, Capita.
                                                                                                                                                                                 

Our latest thinking

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How can we help your business progress?

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