For the marathon, not the sprint
Automation is the word on everyone’s lips. There’s a lot of enthusiastic talk about how straightforward it is to press ‘start’ on a bot, and the newly automated process will run on its own without assistance.
But for many businesses, the outputs have yet to live up to the promises. In practice, bots still need management – to make sure they are updated if the process changes, that they’re aligned to business strategy, that they integrate with new software, and so on.
The truth is, bots break. And just like any other business process, if you want to optimise them for maximum productivity, they need to be managed effectively over time. That’s where Capita can help.